Casework
What it looked like in practice.
Engagements told the way we report them: what the operation looked like, what Canaan ran, and the figures with their bases. Client names are withheld until publication is permissioned.
Education & healthcare
Within SLA User access restored
Resolving a multi-user identity and access outage
IT Helpdesk
Insurance technology & operations
50+ Staff deployed (30+ expatriate, 20+ local)
Standing up a 50-person Malaysian operation on a PEO framework
HR & Payroll
Education & healthcare
Restoring a degraded network under P1 major incident management
IT Helpdesk
Loyalty & customer engagement
18% Reduction in monthly salary OPEX
Cutting WhatsApp support cost with tiered AI triage
Customer Experience
E-hailing & mobility
53% Reduction in validation headcount
Automating e-KYC validation for an e-hailing platform
CRM & Automation
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